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Frequently Asked Questions

What is Selmo?

Selmo is an intuitive sales and automation system designed for live broadcasts on Facebook, Instagram and TikTok. Simplify the sales process, save time and increase sales by efficiently managing orders and communication with customers.

How does Selmo work?

With Selmo you can effortlessly summarize orders, collect shipping information, process payments, and generate shipping labels. The system integrates seamlessly with Facebook Messenger and Instagram, allowing you to chat directly with customers and create new orders within the same platform. After the live broadcast, you can send all order summaries with just one click, saving a lot of time. Real-time updates ensure you always know the status of your orders and shipping information.

What benefits can I expect from Selmo?

Selmo provides order summary messages and forms that speed communication with buyers. Customers can enter shipping details and choose delivery method (e.g. FedEx, DPD, DHL, UPS, USPS). They can also easily pay for their orders using Apple Pay, Visa, Mastercard, Stripe, standard transfer or cash on delivery. This simplifies the entire process, ensuring that goods reach customers faster.

What advanced features does Selmo offer?

Selmo automates repetitive tasks and integrates with payment providers and delivery companies. Advanced features include:

live streaming overlay
sales analytics
improving audience reach through notifications, making your live sales experience smooth and effective.

How much does Selmo cost?

Try Selmo free for 7 days, no credit card required. Once the trial period has expired and you are satisfied with our service, you can choose a pricing plan that suits your business needs. Pricing starts at $99.

Do I need an external platform or app to use your system?

No, using Selmo is very simple. Just log in to your Facebook or Instagram account and you're done. Our experts will guide you step by step during the trial period on how to set up an account on selmo.io.

Do you integrate with Shopify?

Yes, we offer integrations with platforms like Shopify and others to provide a seamless experience in managing your online store and live sales.

I run a small online boutique, can I use Selmo?

We offer valuable tools and tips to attract more customers. You can benefit from our marketing insights and live sales strategies that have proven effective for many clients. Once you see an increase in your customer base, Selmo will help you efficiently manage and optimize your sales process.

Where are you?

Our headquarters is located in New York. We also operate worldwide in countries such as Poland, the United Kingdom, France, Portugal and Italy.

Where can I go to read customer reviews?

You can check the reviews on our website, where we share customer success stories. You can read more about us on Trustpilot and Google Reviews.

How can Selmo help me increase my sales?

Selmo helps you increase your sales by automating the live sales process, improving customer engagement, and providing tools to manage orders and communications effectively. Our system allows you to focus more on selling and less on management, resulting in increased sales and customer satisfaction.

What is Selmo?

Selmo is a platform for handling the sales process conducted through sales broadcasts and Facebook Messenger.

I run an online boutique. Is Selmo the tool for me?

Selmo is used by live sellers, i.e. stores that conduct live sales broadcasts (so-called live commerce or live shopping) and sell their goods via Messenger. If you have an online boutique and sell live on Facebook (or sell via Messenger without live streaming), Selmo was created just for you!

How does Selmo work?

Selmo allows you to effectively manage sales and customer communication processes. Our platform combines with Messenger to create a special Messenger for sellers. You talk to the customer directly on Messenger or via Selmo, and the platform provides functionalities that allow you to easily summarize the order, collect shipping data, make payments and generate a transport label. In addition, you always know which orders are ready to be shipped, because all their statuses are updated on a regular basis.

What value does Selmo give to my shop/boutique customers?

Selmo offers ready-made messages and order summary forms that allow you to speed up communication with the buyer. Thanks to Selmo, the customer fills in the shipping data himself and chooses the delivery method (e.g. InPost parcel locker, DPD courier, DHL courier), he can also easily pay for the order (e.g. fast transfer, BLIK, standard transfer) or choose cash on delivery. The whole process is therefore more efficient, thanks to which the goods reach the customer faster.

Do I need to broadcast live on Facebook to use Selmo?

Absolutely not. Live selling on Facebook is just one of the sales channels that Selmo supports. You can also use our platform when you run a boutique and contact clients via Messenger, but do not broadcast live.

Do I need to install additional software or an application to use Selmo?

No! Using Selmo is very simple. Just log in to our platform.

How can I try Selmo?

You can try Selmo for free for 7 days. Make an appointment for a free, 15-minute presentation during which we will show you how our platform works and use it for the next 7 days, without any obligations.

What are Live Streams / Sales Streams? What is live commerce?

Sales broadcasts, or colloquially live selling, are a way for stores to present and advertise their goods.

How does live sales work?

As part of a sales broadcast, sellers present products in a visually attractive way. They establish direct contact with customers, which makes it resemble a trip to the shopping center with friends. They show products, answer questions from interested people, and they can buy products by leaving comments or sending private messages. Selmo helps to manage all this, providing invaluable support for entrepreneurs organizing, among others: sales broadcasts on Facebook.

What can you sell during sales broadcasts?

During sales broadcasts, virtually everything is sold - from clothes to children's toys, home accessories, jewelry, furniture and even electronic equipment. Plus size sales broadcasts are very popular, thanks to which larger women can freely buy fashionable clothes. Such sales broadcasts on Facebook attract an increasing number of users. This is a niche that can be filled with the help of Selmo.

How to start selling live on Facebook?

To start live broadcasting on Facebook, all you have to do is go to your fanpage on the smartphone and click "Start live video broadcast". People following the fanpage will receive a notification that the live broadcast has started on the fanpage and you can start presenting your products to viewers.